Frequently Asked Questions
Normal hours of Operation are 9:00am through 5:00pm Monday through Friday.
Although we are closed Sunday, orders can be placed online 24 hours a day, 7 days a week. Orders are processed and shipped within 1 to 2 business days.
We respond to emails during normal hours of operation. Emails received after business hours, will be responded to early the next business day.
We are closed during the following holidays:
New Year’s Day
Christmas Eve and Christmas Day
We ship US only. No international orders at this time.
We ship orders via US Postal Service Priority Mail.
Orders will be shipped Flat Rate For all US Orders, Cost: $7.20 unless the contents exceed the size of a Flat Rate than a box will be used.
Orders are shipped within 1 to 2 business day from receipt of payment.
Mail takes approximately 2 to 3 business days to arrive once shipped-depending on your distance from Pennsylvania.
You will receive an email confirmation with a tracking number to let you know your package is on its way.
For those who select the “Local Pickup” option, we will meet you at a designated safe Internet Purchase Exchange Location located in front of the South Fayette Township police station, 515 Millers Run Road, Morgan, PA 15064.
You will be contacted via email to coordinate a pickup time.
Missing Item Policy
Although we check and double check orders prior to shipping, mistakes can happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, please enjoy it or share it with a friend!
We very much enjoy hearing from our customers, please email or write using the following:
address: P.O. Box 48, Cuddy, Pennsylvania 15031
Due to the nature of personal products, it can be a challenge ordering them online. Often we offer a regular and smaller sized of the same bar so that you can try the smaller bar first.
That being said, our customers are important to us and if for any reason their experience with us is less than satisfactory, we want them to email us at firstname.lastname@example.org. We are grateful you contact us, and every attempt will be made to resolve any issue you might have.
Lion’s Market by Ann is not responsible for any individual reaction to any particular ingredient and although our products are natural and organic, in rare cases someone may experience a sensitivity to an ingredient. Should any type of reaction occur please discontinue use of the product and email us if it is appropriate?