Frequently Asked Questions
Normal hours of Operation are 8.00am through 6:00pm Monday through Saturday.
Although we are closed Sunday, orders can be placed online 24 hours a day, 7 days a week. Orders are processed and shipped the next business day.
We respond to emails during normal hours of operation. Emails received after business hours, will be responded to early the next business day.
We are closed during the following holidays:
New Year’s Day
Christmas Eve and Christmas Day
We ship orders via US Postal Service Priority Mail.
Orders are packed and shipped on the next business day from receipt of payment.
Mail takes approximately 2 to 3 business days to arrive once shipped-depending on your distance from Pennsylvania.
You will receive email confirmation and a tracking number to let you know your package is on its way.
Missing Item Policy
Although we check and double check orders prior to shipping, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, please enjoy it or share it with a friend!
Due to the nature of personal products, it can be a challenge ordering them on-line. We therefore are going to be shortly offering trial size versions of our soap, so that you can try several in lieu of a single offering.
That being said, our customers are important to us and if for any reason their experience with us is less than satisfactory, we want them to email us at firstname.lastname@example.org. We are grateful you contact us, and every attempt will be made to resolve any issue you might have.
Lion’s Market by Ann is not responsible for any individual reaction to any particular ingredient and although our products are natural and organic, in rare cases someone may experience a sensitivity to an ingredient. Should any type of reaction occur please discontinue use of the product and email us if it is appropriate.
We very much enjoy hearing from our customers, please email or write using the following:
address: P.O. Box 48, Cuddy, Pennsylvania 15031